Over quoted and never delivered I paid this company a 10% deposit for plumbing work that never went ahead — and despite multiple follow-ups, I’ve received no response and no refund. What’s concerning is that: • I was never issued a receipt, confirmation, or formal work order for the deposit. • No work was carried out. • No materials were supplied. • There is no evidence of any costs incurred that would justify retaining the deposit. After seeking a second opinion, the same work was completed by another licensed plumber for less than 25% of the original quote, which raises serious concerns about the accuracy and legitimacy of the pricing provided. To make matters worse, another plumber from this same company previously quoted $20,000 for what amounted to replacing basic fixtures (shower heads, taps, laundry fittings). That level of pricing is not just inflated — it calls into question whether consumers are being misled or taken advantage of. Under the Australian Consumer Law (ACL): • A business cannot retain payment for services that were never delivered. • Deposits must be reasonable and reflect actual costs incurred. • Failing to provide a refund in these circumstances may constitute unfair contract terms and misleading conduct. I’ve attempted to resolve this directly and amicably, including formal written requests for a refund but have been ignored. If this is not resolved immediately, my next steps will be: • Lodging a formal complaint with NSW Fair Trading. • Pursuing recovery through NCAT (NSW Civil and Administrative Tribunal). • Providing full documentation of this experience to support an investigation into business practices. At this point, I cannot recommend this company. Proceed with caution — particularly around deposits, pricing, and documentation.
Datum ervaring: 02 February, 2026