DON'T ORDER FROM THEM !! Absolutely the worst experience I've ever had with a brand !! I ordered my package of the 1st of December, hoping it would come for Christmas (I paid for priority shipping). First, I didn't get any information on my package for 3 weeks. They were constantly reminding that shipping time doesn't include processing. Afterwards, they divided my order into 3 packages. One of them was shipped less than a week before Christmas and, of course, it didn't come on time (it was supposed to be a Christmas gift). Obviously, during this whole time, I was trying to contact their customer service, which is pitiful because they take forever to respond and then they just make excuses. Now it's almost 2 months after I ordered, and half of my package wasn't even shipped. I sent them multiple messages, and after a week of waiting for an answer, they told me that "it appears my package was sent back to the sender" (which is absolutely false and the messages from the shipping company prove it). I asked them to send my order or to give me a refund, but instead they sent me a $20 discount, which is absolutely useless because I won't be ordering from them again. Every messages they sent me is just a bunch of excuses and lies and they can never give you a clear answer. Waiting for a package for 2 months is crazy and apparently if you don't pay extra for package protection they can do everything with your order and get away with it. I seriously do not recommend ordering from them because it's not worth it at all.
Datum för erfarenhet: 21 January, 2026