Expiry dates are too soon and bad communication
I am sad I had to write this review as I really wanted to like and support this place. But, I am not ordering from here again. Spent over £75 to get free delivery. But expiry dates are all a few weeks or just over a month from when the package arrived. One bag of crisps didn't even have a best before date and smelt like fish when I opened the bag. The candy I purchased 5 bags of, has a strange bitter taste that i have never tasted when eating this specific candy before. Contacted them to process a return label to send only the bags I have not opened back, and they just respond with a return address and then ignored. Not sure why we must bear costs for groceries or shipping costs for products that are due within less than a month or are not good quality. I ordered from a different SA store and got products with expiry dates that are next year, plus didn't need to spend over a certain amount to get free delivery. I will be using that place going forward.
体験日: 29 September, 2025
体験日: 29 September, 2025
St Marcus Fine Foods Ltd Lower Kingswood からの返信
2025.10.16
I’m really sorry for your experience, especially the lack of follow-up. That’s not the standard we aim for. As an importer, many groceries spend close to a month in transit, which can shorten the remaining shelf life once they reach our shelves.
Please email sales@stmarcus.co.uk with your order number so we can sort this out for you. We’ll cover return postage for any unopened items and arrange a refund or replacement, and we’ll review our internal checks and communication to prevent this happening again.
Please email sales@stmarcus.co.uk with your order number so we can sort this out for you. We’ll cover return postage for any unopened items and arrange a refund or replacement, and we’ll review our internal checks and communication to prevent this happening again.