DON'T BOOK THIS I strongly encourage travelers to research NU Car Rentals / Easeway of Puerto Rico carefully before booking. SAVE YOURSELF!! ZERO STARS I reserved and prepaid my rental through Expedia for $256.52 and purchased Expedia’s insurance for $130. Upon arrival, I was told NU does not accept third-party insurance. I was given a number to contact Expedia, which did not resolve the issue, and Expedia would not refund the insurance once the rental was considered active. I was then required to purchase NU’s insurance coverage for $385.99. I was also required to purchase a toll package costing $79.34. I intentionally avoided toll roads throughout my trip, often adding significant drive time, yet I still only incurred about $4.20 in toll charges. Customers cannot typically provide their own toll pass because tolls are linked directly to rental vehicle plates in Puerto Rico. Between the duplicate insurance purchase and mandatory toll package, my rental costs increased dramatically beyond what was originally quoted. Before booking with ANY Puerto Rico rental company, I strongly recommend asking: “Do your cars already include AutoExpreso or a toll program, and what service fees do you charge?” I would personally choose a different rental provider in the future and hope this helps others avoid similar unexpected expenses.
Дата опыта: 16 December, 2025