AVOID AVOID AVOID GTG. Skyscanner is GREAT - we use it for dozens of flights a year. BUT they need to be aware / take action about truly AWFUL agents that they recommend for the tickets. Case in point GO TO GATE. Skyscanner lists these people as a reliable supply, giving several stars & reassuring services. NOT IN MY EXPERIENCE!!! The ONLY way any customer would give even * for these people is if they never have to contact them after booking! It's near impossible to get CS. 1 Customer "NO Service" ONLY has NO-REPLY emails. 2 They DO NOT give you a phone number in your destination country. Useless when I've arrived on the other side of the world. 3 The "chat service" guy was nice but had no clue 4 Unlike others, they DO NOT have ANY dedicated contact lines for Business / First Class passengers. 5 So when you do try to phone about your €5000 ticket - at roaming charges of ££ a minute - you sit on the line TWENTY-PLUS mins in the queue with everyone else's $100 query. 6 When you finally are connected, they listen & promise to sort out your issue (I merely wanted to change the date of a flight) then NOTHING HAPPENS. 7 The airline had already told me "No Problem, probably No Charge on your €5000 class". 8 FIVE times over 3 days I called CRAP TO GATE. EACH time I had to give them the same info. ONLY when I started asking for Manager's names and being assertive instead of polite did I finally get this simple change made. Many hours £ wasted over 3 days! 9 and the kicker then was that GTG (not the airline) charged me ONE THOUSAND EUROS! 10 now I look on the Net and I see MANY MANY similar tirades about GTG. Sites like skyscanner should ONLY include agents whose: 1 advertised services they have checked EXIST 2 that the agent does not have a record of serious complaints from serious people. Of course, skyscanner works on commission. Well, guess what, don't expect ANY of my people to use you again unless & until you take action against mis-representing agents. That's tens of thousands in tickets a year you're losing. Thank you
Datum för erfarenhet: 05 December, 2025