Worst experience ever My conservatory is advertised on the company's website under 'sunroof in Bangor' but unfortunately it does not tell the true nightmare that developed. Upon completion of the project I pointed out to the director a couple of problems which he promised to rectify. Firstly part of the block wall behind a downpipe had not even been rendered, it was just left as the bare blocks. In addition the manhole for wastage pipes was supposed to be relocated outside the new sunroom but they persuaded me to relocate this inside on the basis that I would barely notice the silver rim around the manhole cover. Instead they fitted a cover with a large bolt in each corner which meant that the tiler had to leave a 4 inch square hole in each corner of the tiles to access these. During the construction the director answered all my texts and calls promptly and return calls if I left messages. However afterwards he completely ignored all my contact about these issues and I was left with the feeling that he couldn't care less and wasn't going to respond no matter how many calls or texts I made. However this is nothing compared to the nightmare that followed. Within a few months of completion a leak developed where the conservatory roof joined the external walls. To be fair they responded promptly this time and a man came out and repaired the leak which he said had been caused by a break in the silicone. However within some further weeks or months the leaks reappeared and they again sent someone out to repair the silicone. Over the next couple of years the same pattern ensued and on at least 4 or 5 occasions the roof would repeatedly leak and they would send someone out to repair the silicone when this was clearly not resolving the problem. As evidenced by the attached photographs the plinth around the roof was damp and mouldy and a complete mess, the wall and furniture was routinely soaking, the floor was continuously soaking which caused particular problems for me as I am severely disabled, the very large picture that I had hanging on the wall was destroyed. In essence having spent more than £25,000 on a lovely room to sit and enjoy the garden and sunshine I have been left with an unusable mess which is nothing more than a glorified store room. Last year I had had enough and emailed the director to say that their routine repairs to the silicone was clearly not working and asked what he proposed to do to solve the problem permanently. He ignored both that email and a subsequent reminder and consequently, having paid them such a huge amount, I have been left trying to get other firms to fix the problem. One builder wasn't interested, a roofer was also not interested and another roofer quoted me £950 but hasn't come back to do the work. Consequently I have been left with a constant reminder of having made a very bad decision and a blight on the rest of my house and the sad conclusion is that they simply dont care.
体验日期: 22 February, 2026