SCAM - reserve room but dont pay the hotel
I wouldn't recommend Traveluro. I booked a hotel with them to attend a wedding - when I contacted the hotel directly to double check that they made the booking I discovered they booked the wrong day. Emailed Traveluro - no reply. Ended up having to call multiple times before they managed to finally resolve it & got charged by phone provider for the pleasure of being repeatedly put on hold for 10 - 20 mins then hung up on as apparently it's a premium rate enquiry line. Confirmed directly with hotel that booking had been rectified to correct date so it was all worth the hassle - or so I thought. Turned up at the hotel only to discover that they never received payment from Traveluro for the room booking. So I ended up having to pay TWICE. Have attempted to dispute the charge as Traveluro have been unable to provide proof that they paid the hotel but they somehow got out of it by informing Amex that the booking was non-refundable, despite me providing copious evidence that they have failed to provide the service I paid them for. So yeah, don't make the same mistake as me & think that if the hotel confirms your booking that it'll be fine.