Avoid the stress and heartache and go with another moving company
I wish I had seen more honest reviews before trusting PSS International Removals with our family's move from London to Brisbane in January 2024. What followed was nothing short of heartbreaking - we lost nearly everything we owned due to water damage and black mould.
When the container arrived in March 2024, we were absolutely devastated. Cherished belongings, furniture, and personal items that we had carefully packed up in London were now covered in black mould. The worst part? PSS knew about this damage weeks before delivery but never bothered to tell us. Instead, we were blindsided when the movers showed up at our door in Brisbane and basically forced us to accept the damaged items or pay daily storage fees.
Trying to get help from PSS was like talking to a brick wall. Countless emails and phone calls went nowhere. They just passed us off to their insurance people, who offered us such a low amount compared to what we lost. We even had professional cleaners come to assess the mould damage, but PSS and their insurers wouldn't cover the cleaning costs. Being in Australia, with the time difference to the UK, made everything ten times harder - we'd wait all day for responses that never came.
Eventually, we were so emotionally drained from fighting that we accepted their low offer just to try and move on with our lives. The whole experience was incredibly stressful and upsetting - these weren't just "items" to us, they were our family's belongings, memories, and comforts from home that we'd brought to start our new life in Australia.
Now in 2025, we're heading back to the UK and I felt compelled to share our story. If you're planning an international move, please look elsewhere. PSS might pack your stuff nicely in the beginning, but when things go wrong (and they did, terribly), you're on your own. The lack of care, communication, or basic decency when dealing with our situation was shocking. Save yourself the heartache we went through.
체험 날짜: 07 March, 2024
체험 날짜: 07 March, 2024