Packages never arrived after over a month of waiting I’ve placed an order on November 24th and was told the delivery time would be between 15-18 business days. My order has been divided to 4 different packages and during that time only 1 arrived while the others were stuck in the same place outside of my country for 26 days and every time I contacted costumers service to ask where are my orders and why one of them arrived while the others have not even gotten on a plane, my question was avoided and I was hold told to wait until the time frame has passed. After 19 business days (29 normal days) I have contacted them saying my orders are not even on a plane yet and I need something done about it and instead of telling what is going on I was told to wait another extra week. I have waited another extra week and contacted them again saying the packages have yet to arrive once again and I want a refund. The agent finally told me the first order was shipped from a different warehouse and that they have been stuck for almost for weeks waiting for a plane and told me that the packages have gotten on a plane a few hours prior and I could either be refunded or wait for the packages once again which she said should arrive within 7-18 days. At this point I was livid and just wanted my money back and requested a refund once again and was refunded for the part the didn’t arrive and instead of giving me the order like any company would do as compensation for waiting 2 months (as it would be if I had chosen to wait for the order) they shipped the packages back to the warehouse and even deducted from the points I received for my purchase. Now while I may have understood had I just cancelled my order after a week, I have waited at that point for over a month due to their issues and not my own which should not have become my problem but somehow did and I was not compensated in any way what so ever for the mistakes that they have made with my order. Over a month of waiting and being ignored when I was wondering what had happened to the packages that have been payed for with my money (253.57$) and all I got was a partial refund and a deduction from the points I received for making the purchase.

Datum för erfarenhet: 29 December, 2023