Excellent service by PbP
Emily and the team have been fantastic… Emily explained everything in detail and easy to understand and answered or clarified anything we didn’t understand! It was super daunting and confusing thinking of doing this but using this service I still feel like I’m missing the complex bit as we have our dog now with us - it was much easier using PBP… also other companies made this over complex to fathom, but the way it was laid out by Freddie from the start was WAY easier! I also think other companies make it complicated and hard work where as PBY made it easy, relaxing and unnerving! Thank you x
Date of experience: 17 March, 2026
Date of experience: 17 March, 2026
Reply from Pets by Plane
2026.04.14
Thank you, Philippa, for your thoughtful words! We're thrilled Emily and the team could make the process simple and stress-free. Your satisfaction with our service means a lot to us. We hope you're enjoying your time with your time in SA!