Hi Mark, we're sorry for the delay and poor communication, we contacted you as soon as we had been made aware of the situation with options and promptly refunded you as you can see from the email correspondence below..........

Thank you for your reply. Please refund the method by which it was paid. That would be much appreciated.

Regards
Mark

Nat West mastercard.

On 16 Apr 2025, at 18:04, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Mark

I’m really sorry for any inconvenience that it has caused you, it has purely been an oversight that I’m glad I noticed this morning.

What I can do to ensure you are not delayed any further is to cancel the card refund and to refund you by BACS if you send over your details.

Once again really sorry about this and its unfortunate timing before the bank holiday.



Regards

Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
<image001.png>
<image002.png>
Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner


From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 5:44 PM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update

I hope the refund doesn’t take two weeks to come back. You had the order two weeks ago. We are all ready for it and you tell me just before the bank holiday weekend. You have coursed me so much hassle I can’t tell. What a shower you lot are.


Sent from my iPhone


On 16 Apr 2025, at 12:17, Adam Williams <adam@grosvenor-flooring.com> wrote:


Hi Mark

No problem, I will get this arranged, sorry it’s not worked out this time.

Regards

Adam Williams
0161 706 0469
adam@grosvenor-flooring.com
grosvenor-flooring.com
<image001.png>

<image002.png>

Flooring retailer of the year, Manchester Prestige Awards
Amtico approved premium retail partner
Karndean approved select retail partner


From: M W Broadhurst <markandemma1@mac.com>
Date: Wednesday, April 16, 2025 at 10:59 AM
To: Adam Williams <adam@grosvenor-flooring.com>
Subject: Re: Order Update

Hi Adam

Can we have a refund please

Thanks Mark


On 16 Apr 2025, at 08:51, M W Broadhurst <markandemma1@mac.com> wrote:

Hi Adam

Thanks for your email. This is a kitchen floor and we have taken the kitchen units out levelled the floor ready.

We can’t wait till May. We will take a look at options today and get back to you but we may cancel the order for you to
issue a refund please.


Regards
Mark

On 16 Apr 2025, at 08:33, Adam Williams <adam@grosvenor-flooring.com> wrote:

Hi Mark

It has been brought to my attention this morning that the order you placed on 3rd April has not yet been shipped to you.

On further investigation it seems that it is due to it being out of stock until mid May.

So please accept my sincere apologies and confirm what you would like to do from the following:

Wait until mid May
Choose a different colour
Cancel the order