Non-standard, irreversible waist alteration
A Nordstrom tailor reviewed two blazers I had altered here and said the waist suppression was done in a non-standard, irreversible way, with seam allowance cut away and visible puckering. I was not informed that the work would be irreversible, even though standard waist suppression is typically reversible. When I raised these workmanship concerns to Ella, they were not addressed, and the response relied only on non-refund policy language.
Date de l'expérience: 13 November, 2025
Date de l'expérience: 13 November, 2025
Réponse de Ella's Alterations LLC
2025.12.13
This customer had multiple fittings, approved the work at pickup, and raised no concerns at the time of service. Weeks later, after third party commentary, a refund was requested for completed and accepted custom alterations. As outlined in our policy, approved custom work is non refundable. We stand by our craftsmanship and documentation.