Misleading and uncomfortable stay We stayed here from March 3rd to 6th, booking two rooms for a family trip and to celebrate my birthday on March 5th. The property itself is beautiful, with spacious rooms and lovely views, but the experience was completely ruined by the owner’s behavior. One of my biggest issues is that this property is presented on the website like a hotel or lodge, but that is not how it felt in reality. During the incident, Pip, the owner, made it clear that this was her home and that guests were expected to treat it as such. We also saw two dogs on the second-floor balcony, which further confirmed that the owners live on site. Guests are essentially renting rooms inside the owner’s personal home, and that was not made clear before booking. Had I known that upfront, I never would have stayed here, no matter how luxurious it looked. On the first night, we returned from dinner and sat in the shared lounge area since we had booked separate rooms. It was cold, so we turned on the fire pit and floor heater. There were no signs, written instructions, or communication telling guests not to use them. Later, Pip said there was an electricity shortage and that nothing should have been turned on. Had that been clearly communicated, we never would have used anything. The issue was not the rule itself, but the complete lack of communication and the way it was handled. My sister stayed behind to finish reading and planned to turn everything off before returning to her room. Instead of addressing the situation politely, Pip came out and aggressively berated her, telling her she needed to respect other people’s things and home. My sister apologized repeatedly, but Pip kept going. She came back to the room extremely upset and shaken. It felt hostile and like outright bullying, and from the way she handled guests, it gave the impression that this is behavior she has gotten away with before. My sister also observed Pip being rude and dismissive to two other guests during our stay when they were excited about seeing the lunar eclipse, which made it seem like this was not a one-time incident. That same night, we emailed asking for a refund for the remaining two nights so we could leave and stay elsewhere. Pip said she would only refund us if the rooms were rebooked. I explained that this was unrealistic because we had booked two rooms, and if only one room was rebooked, we would still be left paying for the other. We were simply asking for a fair solution so we could move on and enjoy the rest of our trip. At that point, I honestly do not understand why she would not just refund us and let us be on our way. Pip also said she would personally apologize to my sister, but she never did. Instead, she avoided us for the rest of the stay. The final email exchange only happened after I confronted her and she backed down. Even then, the apology was nowhere close to sincere and was not directed to my sister the way Pip said it would be. The biggest issues were the misleading website listing and Pip’s hostile, dismissive, and unprofessional treatment of paying guests. For the price, this stay was absolutely not worth it. A beautiful property does not make up for being treated so poorly. I wanted to post the video from our conversation as well, but the website does not allow video uploads. I have attached pictures instead, including the lounge area, fire pit, and floor heater, which show there was no signage or warning that guests were not allowed to use them. I also attached our email exchange. Pip states that she does not care if we leave a bad review. This review is meant to help future guests better understand the type of accommodation they are booking and what they can expect from their stay. The website should also clearly state that the owner lives on site, so guests have a more accurate understanding of the accommodation before booking. I also hope the owner learns from this feedback and improves the experience for future guests. I would not recommend staying here.
Datum zkušenosti: 03 March, 2026