Horrible service. They steal your money! Horrible service. They deliberately waste people’s time to exhaust them and prevent them from following up on their requests, all while stealing money. During the Israel-Iran conflict, when flights were widely canceled and Pegasus refunded all money to Kiwi.com, this company gave nothing but inconsistent, irrelevant excuses to avoid returning the full amount. Instead, they treated the flight cancellation as a routine issue and refunded only 10% of the original cost. They are outright liars and thieves.

Date of experience: 20 June, 2025