Avoid
I was very disappointed as I was charged over £450 for a hours work. I did not get told that on the phone that it was a emergency call out service. Feel like I have been scammed.
Date de l'expérience: 13 March, 2026
Date de l'expérience: 13 March, 2026
Réponse de SR Plumbing
2026.03.14
I'm sorry to hear about your experience, Jack. Please reach out to our customer service team so they can look into this matter and assist you further.
We do not have different rates for emergencies. The price you paid was offered to you on the form of a free quote, without a call out fee, that you accepted.
We do not have different rates for emergencies. The price you paid was offered to you on the form of a free quote, without a call out fee, that you accepted.