Where are you Sam? Recently I've had a very disappointing and frustrating experience with SGS. It started well with an eloquent exposition by Sam Knight explaining how SGS differed from other companies and a well-informed response to my questions. I was very impressed and we agreed a site visit on Monday 13th Nov3mber at 11am, which he confirmed on Google Calendar. I arranged to stay a day longer locally in order to hold the meeting instead of returning to London on Sunday. On the morning of the 13th I sent three messages confirming the meeting, the first of which was read at 07.27. None were answered. Three of us convened to greet Sam, but 11am came and went with sign of him. At 11.38 I WhasApped to say I was returning to London. Since then I've left several messages on the SGS answerphone and called Sam's mobile which goes straight to voicemail. I tried again just now and it looks like he's blocked my number. I even resorted to completing another enquiry form on the SGS website, but have received no response. I'm really puzzled by this behaviour and simply cannnot understand it. Maybe there'd been some accident or family tragedy which prevented Sam from making our meeting? Or perhaps he simply forgot? In these two cases I would have quite understood and simply re-fixed the meeting. Especially as I'd given him such a glowing report on him to my colleagues. So, finally I've resorted to writing this review which I hope will get his, or his colleagues' attention. I just want to know he's ok, and hear his explanation. And an apology would be nice.
体験日: 13 November, 2023