Price trap, unfinished work, unresponsive customer service **Price trap, unfinished work, unresponsive customer service.** I finally have time to write a review—after you team ruined our festival and our kitchen drainage. Last Friday, because it was our traditional festival, I tried to find a plumber who could fix a small issue with our kitchen sink on the same day. No one knew it would be the start of a nightmare. First, I made it clear to Chris that our kitchen sink had two problems: leaking and clogging. I emphasized it was two issues. It started with an $88 fee, and we scheduled the repair between 1:00 and 3:00 PM. My family adjusted their plans accordingly. Then at 10:00 AM, they called asking if they could come earlier—but we couldn’t, because my family had already moved their afternoon outing to the morning. In hindsight, I wonder if that upset these licensed guys. Then at 2:22 PM, my family told me that no one had shown up. I called them—perfect—and they said they couldn’t come due to delays. It seems if I hadn’t called, we would have been the last to know. It was rescheduled to the 3:00–5:00 PM. Cole came, did a whole-house inspection, and gave me several shocking quotes: over $3,000, over $2,000, and over $1,000. To be honest, a friend had told me to wait for a plumber he knew, and I later understood the value of that advice. All three options were above my budget, so I picked the cheapest one—because it was our festival and my family needed to prepare a formal dinner,which I told the plumber as well. The upfront charge was over a thousand Australian dollars; I accepted it. But after clearing the drain, he told me that replacing the materials to fix the leak would cost an extra $800. The time it took and the additional cost were unacceptable to me. When I got back home, to my surprise, all the kitchen drain pipes were connected but not tightened,why you left this defult to our kicthen, you want destroy the whole family dinner totally? It costs you to tight up these pipe? Of course, they were still clogged. I restrained myself and waited 24 hours, but on Saturday it was still a clogged drain. Then I call the 24/7 customer line, no one answer, send the message to both, no answer, perfect weekend except client's family. What a great experience, guys. A thousand‑plus‑dollar price trap, a drain that wasn’t fixed, and no reply to customer contact. It’s truly a shame that you’re allowed to run this business and hold a license. I am happy to come back to comment with more evidence which I suffer, my family as well.
Dato for erfaring: 20 March, 2026