Service is only as good as their partners... The big thing here is that ReSupply itself DOES NOT pick up your donations. They contract that out to local companies to pick up the goods and deliver them to the designated organizations. While they have a process for vetting their partners, sometimes a bad one gets through. Unfortunately, that was our experience. [I won't disclose that company's name or location, as I have a pending insurance matter open with them.] One of the items was a very large armoire. The junker (not really a hauler) sent two men. When they were bringing it down our stairs, one man lost his grip on the piece and it crashed into the step, gouging the stair tread. They subsequently moved the piece into the living room while they caught their breath. In doing so, they scratched the hardwood floor with an 18" scratch. I showed them the damage and contacted the company immediately. They apologized and assured me that they would reimburse us quickly for the damage. This was further complicated by the fact we were moving out 4 days later and had to disclose this to the new owners prior to their walkthrough. It took a lot of persistence and overcoming slow text messaging follow-up from ReSupply with their customer support team before a real live person stepped in to resolve this. The company turned uncooperative and refused to reimburse us. Fortunately, ReSupply gave me the other company's insurance information so I could open a claim. Once that happened, the hauler promised their insurance company they would pay me directly within two weeks. I sent a reminder last week and received a reply saying they would pay "at least half" by the date with the balance to follow. I insisted on full payment. Two days after the payment was due, the company still hasn't paid. ReSupply and I agreed for them to refund half the carting fee back to me. They handled that promptly. They also indicated they were re-examining their relationship with the company, as this was not how they want their partners to do business when they cause damage at a donor's property. I did my own due diligence on the carting company, and while their reviews were good, I saw they were more "junkers" than "haulers." I expressed that concern to ReSupply, and was assured by their customer service team that everything would be handled well and that the furniture would be moved with care. Clearly, that turned out NOT to be the case. So, make sure you do your due diligence when using ReSupply, especially when it comes to the company picking up your donation.

Deneyim tarihi: 04 October, 2025