Intruthqorthy
This review is not intended to harm the dealer but to allow customers what to aspect
1. Inconsistency.
2. Employee impersonating the service
3. Lied too
Explanation
Rear Brakes Highlander
At 30k miles brakes began pulsating, keep in mind the vehicle was purchased they'd.
A message appears that distance decrease watch breaking.
Clearly told that it's covered intol 36k miles
Attempted an appointment, asked to pay $280. I heard off. Sp, called again. Tjan amount $180
From the lie I lost trust,
So what do I do,
1. First thing I did of put the vehicle in braleamaeny mode. The rest drovers brakes clearly shows the pad on top going out. Well brakes have been installed incorrectly. Onward pads placed onword and voce versa. Well completed.
Now the passenger rear side.
1. Dod not touch
2.b have not replaced
But, the advisor by ",e"said that the brakes have been replaced and that brakes was not on maintenance mode.
Common sense ,
If not in maintenance mode than how did the drivers rear brakes change.
The the passenger side made a loud sound and that was it.
.tool itto the dealer and left spending $2000.
Official Statement: BY PAYING DOES NOTEAM I AHREE, JT .EA S
ADVISOR OMITTED THE BRAKES JAVE NOT NEEN REPLACED PN THE REAR PASSANGER SIDE. INSTEAD HE MADE IT SPUND AS OF ALL HAVE BEEN CJANGED.
INVOICE
A BREAK DOWN OF THE ONVPICE WAS NOT PROVIDED.
SECONDLY THE PART JAS AN ODENTOFICATION NUMBER MEANING THE OLD PART. .DPE OT MATCH?
THE BEST PART IS WHEN I AM TOLD BY YHR SERVICE MANAGER Drew (not the managers that the brakes has never been touched on this vehicle . S0, that means when Toyota sold it they did not inspect the car.
So I am being clear. I tried but by using the f word allowed me D to act as if he doesn't speak that way but oddly on the 16th I clearly heard him cursing.
Fact, Under Oath.
Toyota violated y regulations on this particular matter.
Secondly : Toyota will not bare responsibility. But, With the proof on hand is plenty to clear this issue up.