DO NOT TRY BEFORE YOU BUY SCAM- Go to Ulta DO NOT TRY BEFORE YOU BUY! This company is a joke. They are scam artists. They have no intention upon giving you a return label and only out to take your money through the fake Try Before You Buy MONEY GRAB SCHEME. I ordered the Get Dreamy through the Try Before You Buy 21 day free trial program. Though I only ordered the Get Dreamy, they decided to include the Re-lure and a so called mystery gift that I DID NOT ORDER OR ASK FOR. When my order arrived I only tried the Get Dreamy. After a couple weeks, I decided to return it. I contacted the company to request a return label via email and through their online contact us page numerous of times before my 21 day trial period expired. They replied to all of my request trying to upsell me with more products and refused to send me a return label repeatedly until my trial expired. Then after they charged my account that's when they decided to honor my request and send me the return label. I kept all my email communications with Maelys as proof of my claim with all the dates and filed a dispute with my bank to get a refund. Their customer service continued to contact me by email afterwards with snide and rude comments stating I would never receive a refund. Then I found out I could have purchased any of their products from my local Ulta and even return them if I'm not satisfied within the guidelines of Ulta's return policy for a full refund. AND Palmers has a firming skincare line that's way cheaper and actually works and can is sold almost everywhere. Walmart, Target, Amazon, Meijer, Walgreens, CVS, etc. In short... I wish I had gone to Maelys FB page and read all the issues and reviews that everyone else was having and done more research to save myself the trouble. I hope others find my review helpful!

Date of experience: 31 March, 2025