Lays American Barbecue crisps
I ordered Lays Barbecue crisps from the American Snacks section. I received the European ones with the foreign flavour description on the packet. These are not the same strong smokey flavour as the American ones. They are thin, pale and not much flavour. I only ordered them because they were advertised in the American section. Had I known I would be sent EU ones I wouldn't have ordered them. Other companies usually add something like EU or made in EU to their description so customers can decide I they want to order them. I emailed So Sweet to complain as I had been misled. The reply I received just said Lays are also made in Europe and that I can always contact them to ask the country of origin. I'm sorry but if something is advertised as American then I expect them to be the genuine product and not have to contact the supplier to check this.
Fecha de la experiencia: 19 December, 2024
Fecha de la experiencia: 19 December, 2024
Respuesta de SoSweet
2025.01.29
Hi Eileen
I am sorry you are disappointed with your crisps that you purchased from the American crisps section of our website. I can see we offered you a solution should you wish to order from us again. However, I will pass your feedback to the sales team for their future consideration. However, if do still wish to discuss this further please feel free to contact us again at hello@sosweetshop.co.uk and we will be happy to help.
I am sorry you are disappointed with your crisps that you purchased from the American crisps section of our website. I can see we offered you a solution should you wish to order from us again. However, I will pass your feedback to the sales team for their future consideration. However, if do still wish to discuss this further please feel free to contact us again at hello@sosweetshop.co.uk and we will be happy to help.