Worst worst worst
Worst experience !!
They are only here to mint money from others as they know those who connect them and pay them is need of maid service.
Not providing refund is the exclusive part of their business.
Refund our money if you are not providing contact as per our requirements.
Trả lời từ Maids In Mumbai
2026.01.07
We strongly deny the allegation of “Fraud Agency” and would like to place clear facts on record, as this review is misleading, selective, and damaging to our reputation despite continuous support from our team.
1️⃣ Service Process Was Clearly Explained & Accepted
As per our transparent policy (shared before payment), service charges are taken in advance, and profiles are shared only after confirmation, which the client willingly agreed to. This is an industry-standard practice.
2️⃣ Multiple Options Were Provided & Continuous Coordination Done
The client was provided multiple nanny options, not just one. Delays in joining were clearly communicated in advance, and such waiting periods are common and unavoidable in manpower services. At no point was the client ignored — all calls and messages were answered promptly, which itself contradicts the “fraud” claim.
3️⃣ Candidate Selection Was Client’s Final Decision
The nanny who joined was approved by the client after interview and reference discussion. The agency does not force any candidate. If expectations change after joining, that cannot be misrepresented as fraud.
4️⃣ Screenshot Shared by Client Actually Supports Our Policy
The WhatsApp screenshot attached by the reviewer clearly states:
👉 Refund is applicable ONLY if the company fails to provide service as per requirement.
In this case, service WAS provided, options were shared, and joining was completed.
The client later chose to hire from another agency by personal choice, which does not qualify for refund as per agreed terms.
5️⃣ Temporary Requirement & Agency Switching Was Pre-Planned
It is evident from the conversation that the client was exploring temporary arrangements while planning to switch agencies, which is unfair to expect a full refund after service initiation.
6️⃣ False “Fraud” Tag Despite Full Support Is Unjustified
If a company is:
✔ responding to calls
✔ providing options
✔ arranging interviews
✔ facilitating joining
Then labeling it as “fraud” is factually incorrect.
— Management, Maids in Mumbai
1️⃣ Service Process Was Clearly Explained & Accepted
As per our transparent policy (shared before payment), service charges are taken in advance, and profiles are shared only after confirmation, which the client willingly agreed to. This is an industry-standard practice.
2️⃣ Multiple Options Were Provided & Continuous Coordination Done
The client was provided multiple nanny options, not just one. Delays in joining were clearly communicated in advance, and such waiting periods are common and unavoidable in manpower services. At no point was the client ignored — all calls and messages were answered promptly, which itself contradicts the “fraud” claim.
3️⃣ Candidate Selection Was Client’s Final Decision
The nanny who joined was approved by the client after interview and reference discussion. The agency does not force any candidate. If expectations change after joining, that cannot be misrepresented as fraud.
4️⃣ Screenshot Shared by Client Actually Supports Our Policy
The WhatsApp screenshot attached by the reviewer clearly states:
👉 Refund is applicable ONLY if the company fails to provide service as per requirement.
In this case, service WAS provided, options were shared, and joining was completed.
The client later chose to hire from another agency by personal choice, which does not qualify for refund as per agreed terms.
5️⃣ Temporary Requirement & Agency Switching Was Pre-Planned
It is evident from the conversation that the client was exploring temporary arrangements while planning to switch agencies, which is unfair to expect a full refund after service initiation.
6️⃣ False “Fraud” Tag Despite Full Support Is Unjustified
If a company is:
✔ responding to calls
✔ providing options
✔ arranging interviews
✔ facilitating joining
Then labeling it as “fraud” is factually incorrect.
— Management, Maids in Mumbai