Impossible to change flex ticket I didn't book my flight through Gotogate but Booking, but Booking used them as a 3rd party provider, which, to my knowledge, wasn't mentioned anywhere? I paid extra for a flexible ticket so that I can change my flight if needed. For 7 days now I've been trying to have my flight changed, without success. All the agents use the same script of empty promises "we'll come back to you as soon as possible" etc. To my requests to have this escalated,again empty promises and no-reply emails with claims that their supervisors "tried contacting me" - my phone shows no records whatsoever of anyone trying to contact me. As Booking/Gotogate are considered "travel agencies" one cannot have the flight changed by directly contacting the issuing airline. Having a flight changed takes literally a few minutes, therefore Gotogate's inability to do so is not justified. I do not recommend using this provider.
Data da experiência: 30 January, 2026