Avoid at all costs - shocking service £38,000 pound lighter and a massive hole in my home. The have been trying to fix a leak that was reported 2 month after the completion of the project. They have been trying to fix this for 5 years, yes that right 5 years, and they call themself highly skilled. They lie to your face, like when the did not show up, because my job got mixed up, wait for this, with a guy who had the same name as me, who had the same conservatory built, had the same issue as me and live only 2 mile away...... really? winning the lottery is easier. Thye then come to you house and explain to you about how they will test the fault with a probe, the advised that anything below 20 is condensation anything else is a leak. It read 27, now apparently filling a hole with insulation will fix the leak issue as confirmed by their own probe test, but over night its changed to condensation. How does that work? Customer service is garbage, i really cannot sum that up in any other way. They uses cheap as chips contractors who really do not care about the standard they do the job to. Honestly if you take any thing from this, avoid them at all costs, I am now in the process of perusing them thought the courts as i have just had enough of their incomitance. PS, they agreed Phil hue bulbs in the contract for the conservatory, the then tried to palm me off with TEMU specials, had a fight to get them to fulfil what was in the written contract. This is what you are dealing with save your money and your sanity stay well well away. It is worth know that under the consumer law you can fully reject their product up to 6 years after install for poor service and not of satisfactory quality which is what my team will be arguing in court as it taken them 5 years and still no guaranteed fix. UPDATE to Clearviews response This is the sort of customer service you can expect from the head of customer service. Food for thought before handing your money over. Rather concerning it took this company 5 years to notice there was no insulation, and you want to trust them with most peoples largest assets? why would they fit 2 cavity trays if one did not fail? Also take a look at a response further down, she also suffered with no insulation, seems to be a patter in ClearView's modus operandi and very telling how they treat Reasonable Care and Skill when perfuming work, which is protected under section 49 of the consumer right act 2015, and can invalidated the clauses on the back of their contract, worth noting maybe Dear Mr We would like to reassure you that your property has not been left in a vulnerable or unsafe condition. The internal area exposed during our investigation is protected and does not present any risk of rain ingress or further damage. The cavity is not externally open and there is no route for water penetration. Following our attendance yesterday, our engineers have confirmed that the issue was caused by condensation. Once sections of internal plasterboard were removed, it was evident that the affected area had not been insulated during the original installation. This resulted in cold
Datum för erfarenhet: 06 January, 2026