Be aware of the service fee even with free cancellation Avoid Gotogate! I booked a ticket via Gotogate with Turkish Airlines that had free cancellation according to the airline’s policy. Gotogate charged me a €40 “service fee”!!! First of all I had to talk to the support staff otherwise I coudln't get my money back, then I cancelled, the airline refunded as promised! but Gotogate kept the €40 for “service,” even though no service was provided beyond clicking the same buttons I could click myself on the airline website. This feels misleading: you pay extra, and when things go wrong, the agency hides behind “policy” instead of helping. Lesson learned: book directly with airlines or look at the ratings! in this case unfurtunately I had no choice to choose them.(Because my departure was from Iran and the internet blockage didn't allow to choose websites freely!) I will never use Gotogate again and don’t recommend them to anyone.
Fecha de la experiencia: 14 February, 2026