ALIEXPRESS NO LONGER SAFE AFTER AROUND 10 YEARS ON ALIEXPRESS – NO MORE After many years of shopping on AliExpress I no longer trust them. AliExpress now have dreadful and unethical customer service. In the past I was a fan of AliExpress having purchased probably tens of thousands of pounds worth of items over the years I have been purchasing items on there. AliExpress used to be a safe place to shop and if you received an item that was sub standard it was a simple thing to raise a return and provide a suitable description and back it up with photos. Unfortunately, more recently, I have received several items items that were definitely and clearly not as described in the written description or photographs. Unfortunately, things have recently radically changed because descriptions and photos are now no longer enough to return a misrepresented item from a scam seller. These days, AliExpress will often bounce back a request for a return by asking for a video of you opening the package when it arrived which is absolutely ludicrous. If you failed to video yourself opening a package, then tough, you can't return the dodgy item – you have bought it and you are stuck with it. Another typical response is that even then, they often come back with a response with something like it's a special or seasonal item or they still cannot determine what you mean from the info you have provided, so your return request is rejected. Basically, THEY WILL RUN YOU RAGGED UNTIL YOU GIVE UP. One of their other tactics is that if you have not responded to requests for more information within 24 hours, they will reject and close your claim. This is what they will write: “Waiting for your response After review, your submitted material doesn't quite meet the necessary requirements. We suggest that you resubmit within 24 hours based on the suggestions, or it could affect the outcome of your dispute.” The sneaky thing is that this message only exists on AliExpress – THEY DON'T ALERT YOU TO THIS REQUEST BY EMAIL. Therefore, if you fail to see the message (that's what they want), they just close your return after 24 hours and you are stuck with a dodgy or defective item. It's all very sneaky unethical behaviour. They are on the side of the scammer – not you, the buyer. No matter how many hoops you jump through for them – you are completely wasting your time – you have been had by a scam seller and AliExpress have no interest in helping you. Even if you do try and respond to their ongoing requests, another big obstacle they place on iPhone users is that AliExpress will not allow you to upload an iPhone video, so you then have to somehow get them converted into another format that AliExpress will allow. If you receive a bad item – hard luck – “Customer Service” will waste your time with more and more requests until you give up. Ten years ago AliExpress was OK. Today it's become a hit and miss risk to buy anything on there. If you have never shopped on AliExpress then DON'T BOTHER – it's a gamble that the goods will be as they were described in the listing and if the goods are not as described then tough – YOU ARE ON YOUR OWN. ONCE ALIEXPRESS WAS OK – NOW THEY ARE VERY VERY BAD.
Data da experiência: 26 February, 2026