Disappointed and disfigured I’ve been a loyal client at Totality Med Spa for several years without any major issues, but my recent experience has really left me disappointed. I went in for a simple lip filler touch-up and was advised not to add more filler there—which is fine—but instead, they suggested I get my chin and cheeks done. Unfortunately, after that procedure, my chin ended up noticeably uneven on one side. I reached out right away with pictures, and they told me to just wait until my follow-up appointment to see if it was just swelling. Well, I’ve now had that follow-up, and the asymmetry hasn’t improved. Instead of taking responsibility and correcting the mistake, they want me to pay for a whole new syringe just to fix the unevenness they created. I don’t need filler anywhere else, and it’s really frustrating to be asked to pay again just to fix something that should have been done right the first time. In summary, while I used to have a great experience here, I’m really disappointed by the lack of accountability this time around. I hope they can do better for other clients in the future.

Date of experience: 08 December, 2025