Avoid! Website is misleading and driver unsafe
Avoid like the plague. Requested a 7:00am from midtown to JFK in an SUV. My wife & I got the front at 6:55am. No driver. 7:00am. No driver. 7:05am. No driver. I call and he said he's close. 7:08am up comes a rundown Toyota minivan and the driver was wearing jeans and a worn Polo. Not a great impression.
Inside was semi-clean, but looked like his family was just in it. Drive started and it was not good - the suspension in the van desperately need replacing - my back still hurts. Then, the driver drove like a maniac, weaving in and out (there were a few 'dear gods' from my wife and lots of eyes squeezed shut). I get this is New York but it was terrible.
Get to the airport (luckily, unharmed) and I try to call Jet Black. 5 separate times. No one picked up. So, I texted, advising the driver was late and was not the car I requested and drover very unsafely. The response I got was that the driver was 'only 7 minutes late' (not true - he was 9 minutes late) and a minivan IS an SUV (I think many people would argue with that - besides, that was not disclosed on the website). So, if I was late, they would charge me but when their guy is late - that's on me somehow. Got it.
30 minutes later I got a text confirming the car that picked me up and I said yes, it was. 40 minutes later i receive another text that "there is heavy traffic in NY and tunnels with the city." And offered a 5% discount. Wow - 5%!! Mind you, this is after they have you prepay a 20% tip.
I respond saying that's not good enough. And Jet Black responds with, oh - absolutely nothing, 13 hours later I text again asking for a response when they offer a rousing 10% of the tip back.
The reason someone picks a car service is to get a confirmed ride at a confirmed time which, with Uber or Lyft, rides get scheduled and canceled all the time. A person also picks a car service because the car is generally of higher quality and the driver is safe and responsible. None of those things happened here and Jet Black just tried to make excuses and rationalizations and they also never apologized for lying on their website about the vehicle, the fact that their driver was late and that he drove very unsafely.
I would rather walk to JFK in the snow then use Jet Black again.