Horrendous ordeal - Poor product quality, terrible customer service and thousands of pounds lost. My wife and I had managed a new build project of an entire house and of all of the suppliers used throughout the process, Royale Stones were by far the worst. We purchased a large quantity of limestone paving slabs from RS for our garden / driveway areas and on delivery, noted that a large quantity of these were damages / defective. RS agreed to resolve these issued following the Christmas period, and on following up on this we were told that as a number of weeks had passed they would do nothing to rectify the issues UNLESS we purchased more tiles. Given half of our patio had already been laid, we had no choice to purchase more replacement tiles which also came damaged. Would you believe this entire process repeated itself another 2 times! Terrible product quality, even worse customer service and an all round terrible experience. SAVE YOURSELF AND GO ELSEWHERE.
Datum der Erfahrung: 13 February, 2026