Great Restaurant, but avoid Arturo. I have visited the Old Cunucu House multiple times over the years...the first time more than three decades ago. This place is a gem and a mainstay on the island, rich with history and culture. People come to eat outside and enjoy the ambience as well as the best of traditional, local Aruban cuisine. I've been back many times, as there are multiple menu items I want to try from their menu. The food is incredible. And the two ladies who own it (sisters) are absolutely delightful and gracious, and clearly take pride in their business. For all intents and purposes, this place is five star. BUT.... There is, however, one major negative here, and I want to warn the world so you can avoid it and hopefully it will never happen to another party. ARTURO, one of the servers there, greeted/seated guests and every guest wanted to sit outside. He specifically told us NO and led us inside to a dark, cold room NO ONE wanted to be in. He told us he didn't want to seat us outside because it was too hot. Never mind that we told him we came to sit outside. We thought we had no choice. One guest put her foot down and refused to be bullied into being in there. She refused, and stated again she wanted to dine outside. Arturo literally got visibly angry, did an overdramatic, heavy sigh and said with clear anger, "FINE! LET'S GO OUTSIDE." and stomped outside like a belligerent child. All this on full display for me and all the other guests to see. While I'm sitting at this table eating a decadent meal, not enjoying being isolated in a dark room, I tried to get Arturo to understand that guests come here, to the island of Aruba, to sit outside at this legendary dining establishment. He complained that it was too hot. I tried to gently convey that this is about the guests' request and experience, not his. I reminded him that when guests come here, they see this place as Paradise. His verbatim response: "Paradise? This is hell." He literally opened his mouth and said this to me - a guest, in front of other guests. When I left, I was floored by the terrible service and incensed to see all the people who were allowed to sit outside as they had requested. So while this restaurant is amazing, avoid Arturo at all costs. He will ruin your experience. And if you can't avoid him, do not be bullied by him.
체험 날짜: 20 April, 2024