Won't allow returns for refund or exchange
Ordered 2 tiny lightweight wall downlighters.....didn't like them when they arrived....Lightinthebox refused to allow a return because lights are deemed heavy and fragile so you cannot return them!!!! Yet they post them to customers, so why can't customers post them back? The lights I bought were tiny (6cm wide) and less than 1kg for both in the box. When I replied to customer services stating this, they ignored me, but were very quick to tell me no returns or refunds allowed on a whole range of items they sell! AVOID.