Integrity and Customer Service are top notch.
I know there are quite a few negative reviews here but I would like to offset them with an excellent one. I am a repeat customer to this site and have had mostly great luck with my orders but recently there was one that was "pending" per FedEX for literally 2 weeks after the delivery date. I was very concerned about it being lost for good and according to the FedEX site, customers cannot make claims, only the company who shipped the order can file a claim... Ugh :( So I had an online chat with a representative and she took the effort to reach out to FedEX for answers and when there was no response, she re-submitted my order. I can't say enough how appreciative I was that she put the effort in and made it right for me in the end.
Integrity goes a long way with me and this company is well worth the visit. Highly recommend (not so much FedEX..).