Bad experience Booked a 5-day rental (Nov 23–28, 2025) at Orlando International Airport (MCO) through CarRental8. Paid in full weeks in advance. Arrived at the Willy Park / Right Cars counter (the actual supplier). Everything is automated kiosks – no real staff on site. Because I’m not a US citizen, they insisted on extra insurance. Their remote manager personally verified my Mastercard over the phone and, because the card was accepted as valid, lowered the insurance to “only” $25/day (instead of the usual $40+ they try to force on foreigners). I also agreed to the $500 security deposit and signed everything. Minutes later, the exact same Mastercard that their manager had just verified and approved could not be charged. The system failed repeatedly. They rebooted the terminal FIVE times over 30+ minutes – still nothing. I immediately offered my US debit card – refused, because “it has to be a credit card.” I had plenty of cash on me – they said there is no way to accept cash. After almost an hour of this nonsense, no keys were ever handed over, no contract was completed, and I never drove the car for even one second. Contacted CarRental8 the same day asking for a full refund. Their reply: “No refund – this is considered a refused rental.” They are hiding behind the supplier and refuse to return a single dollar, even though they were the ones who originally charged my card. Thanks to this experience I discovered Uber for the first time – cheaper, faster, and zero stress compared to this disaster. CarRental8 and Right Cars / Willy Park at MCO are running a coordinated prepaid-money-grab. Avoid them at all costs. Book with any major brand instead – you’ll thank yourself later.

体験日: 23 November, 2025