Rude Staff
Disappointing. The game master was rude and not at all helpful. I have been to this location several times and had a very positive experience each time. Never have I been yelled at by a game master. Less than 1 minute in she yelled at us for not paying attention to the video and minutes later she was yelling again because my daughter tried to pick up candle sticks Velcro’d to the table. She was intentionally vague when we asked for a clue. When I asked the person at the desk to tell me the name of the game master she said names are confidential. Really? Since when is the game master’s name confidential? That was the response from the manager, Morgan. She and the game master, Allison, can benefit from basic customer service training.
The game was fun but the room was too dark to see some of the clues. Allison threatened us not to use the flashlight on our phones! Rude staff and even worse management. Don’t over pay this establishment to be treated disrespectfully. There are plenty of other escape rooms with staff who actually care about the customer experience.