Amazing pet transfer service. When I first called Pets by Plane and spoke with Freddie, I could already tell how friendly and helpful they were going to be. I ended up booking my cat Geoff with them to fly from London to Toronto, and the entire experience was fantastic from start to finish. They kept me updated every step of the way through a WhatsApp group, which really helped ease my worries and kept me in the loop throughout the whole process. Everyone was incredibly friendly, responsive, and reassuring, I honestly can’t sing their praises enough. Geoff and I both want to thank Freddie, Emily, and Ellen for everything!
Date of experience: 29 April, 2026