Goods never delivered, chargeback upheld after 3 months I placed an order on 3 December 2025. Two parcels were marked as delivered by DPD on 18 and 19 December, yet nothing was received. The tracking records stated the parcels had been signed for, however no delivery took place and no signature was given. The delivery evidence was clearly inconsistent. The 18 December photo showed a completely different sender and recipient and did not relate to my address. The 19 December photo showed no identifiable delivery location or readable address and provided no proof that the goods were delivered to the correct property. I contacted Gym Sets immediately and repeatedly throughout December and also contacted DPD directly. I was advised that only the sender could investigate or correct the delivery issue. Despite multiple detailed emails and escalation requests, Gym Sets did not resolve the matter. After waiting in good faith and extending deadlines to allow them time to act, I initiated a chargeback with my bank for goods not received. At that point Gym Sets became very responsive, but primarily to request that I cancel or stand down the chargeback before they would resolve the issue. Given the lack of earlier action, I declined. Gym Sets then counter-claimed the chargeback, which required me to assemble documentation and evidence to defend myself. The card provider has now ruled in my favour and upheld the chargeback. From order to resolution this process lasted nearly three months and caused significant and unnecessary stress, particularly over the Christmas period. Based on my experience, I would advise others to exercise caution before ordering.
체험 날짜: 19 December, 2025