Unwilling to help or support
The support I had for my query was non-existent. They didn’t care about me as a customer or how they could actually help me. I tried to explain my situation over and over again but it fell on deaf ears. The opening times also made this very difficult. I never ended with any form of resolution and in the end had to purchase different items to try and get close to the cost I should have been paying with the SHOP30 promotion. Not a great experience and had my 13 year old daughter not been so keen on this for her birthday I wouldn’t have purchased at all.