Find a different online seller
My initial order was lost in transit. The seller did nothing about this despite numerous emails. Several weeks later I received a response providing me with a code and instructions to reorder my items with the code. Imagine my surprise when I discovered that I was being asked to pay an additional $70 for shipping. Long story short, I was told that I would be reimbursed for this which I refused to do until coming to the realization that another $70 was worth the risk compared to the $250 I spent. My items finally arrived, but my Moso bamboo plant was neither Moso bamboo nor a plant. It was a cutting without any growth or root development despite the listing specifically saying it was a plant; furthermore, bamboo cannot grow this way. And, the eucalyptus, which was the main reason I even ordered in the first place, was the complete wrong species again. Needless to say, the only way I got my $70 back was by filing a complaint with PayPal after sending supportive evidence.