Addressed the phishing attack
When our business was hit with a phishing attack, Craig and his team were on it within hours. He calmly walked us through the situation, isolated the threat, and prevented what could have been a massive loss. What struck me most was his professionalism and patience — he never made us feel dumb for not knowing the tech stuff. Instead, he turned a scary situation into a teachable moment. Since then, we’ve kept him on retainer, and I can’t imagine running our business without him.