CUSTOMER SERVICE IS AN ABSOLUTE NIGHTMARE!
I WOULD GIVE THEM 0 STARS IF I COULD, STAY FAR AWAY FROM CARID. I purchased a set of headlights for my vehicle from CARiD in January 2023 for a total of $574.50. The headlights did not work with my vehicle as advertised so I returned the items to CARiD. On April 6th 2023 I was informed that the refund has been approved but when they tried to refund my credit card it would not go through, can they send a physical check. The refund did not go through as the credit card I used to purchase the headlights was compromised and was issued a new card sometime between January and April 2023. I responded on April 10th 2023 that a check would be fine for the amount of $574.50 payable to myself. April 11th Carid responded and asked me to allow 2 days for them to process and 3 to 5 days for delivery of the check, which I did. On April 21st I emailed Carid asking for a status update of the refund and the check which their response to this email and everyone after was to allow 72 hours. I waited again then emailed requesting information on the status of my refund on May 1st again on May 9th again on May 22nd and called again today all with the same response of allow 72 hours. They have been in possession of the headlights and my $574.50 since the end of March and they still have not issued the check of $574.50. This is only half of the issue, I'm not even going to get into the first set of headlights that I purchased and denied a refund as these also did not work with my vehicle as advertised. I had to rewire the wiring harness to make them work with no assistance from Carid. I was actually told "good luck with your broken headlights" from the supervisor.