Great delivery driver, that's about it!
I have been a customer of Vision Pharmacy Narborough Road for many years and they keep failing to provide my prescriptions and I have to chase them for it.
I have several high level painkillers including morphine patches and I am often left waiting a week or possibly two with absolutely no painkillers at all and the "reason" given is they are waiting for one item to come in stock.
I have to go weeks without any painkillers because they lack one item!
How ridiculous is that.
And this has happened many, many, many times.
And everytime I ask them to please deliver me what they have so at least I am getting some level of management relief and I will patiently wait for the other item.
The out of stock item is always the morphine patches.
Sometimes I upon requesting my monthly repeat prescription from my GP I call Vision Pharmacy and check whether they have the morphine patches in stock and even though they confirm they do I am often waiting for my delivery as they then run out of stock.
I have been on these patches for a few years and my prescription is monthly.
Surely someone would think order extra in as this customer is in need monthly?
And I have suggested this several times but still I wait a week or more for my prescription delivery.
Absolutely shocking behaviour.
The delivery driver is an absolutely amazing man.
Very helpful, professional and polite and he goes above and beyond for the customers.
And most of the people who answer the phone have very professional and polite manners but these issues keep occurring and they never really answer my questions and there is absolutely zero accountability.
I am so close to complaining to the medical ombudsman.
No one should have to wait a week ot two for their prescription.