Very frustrating .!!!! Late and no communication After three weeks at dealership the carrier picked up the new Mercedes sprinter van and gave me a delivery date for arrival it was around 3-4 days from Florida to upstate NY. So when the vehicle never showed up in the time it said it would I started calling to get an update and was told it was going to be 3 extra days so when the three day goes by still no vehicle or updates and I had to call and get answers to make a long story short it took me 3 weeks to get a brand new Mercedes sprinter transported to NY from Florida. RunBuggy should have better standards and accountability for the people that are representing there company and hold The delivery people accountable when they promise a date for delivery and say they can do it and end up being a week late that is not acceptable or professional in any way. The second issue is the communication Between delivery driver and customer was horrible there was no updates or comminication other than original eta that was missed I ended up wasting a day of working to wait for a delivery guy that never showed up. I understand things happen and sometimes equipment breaks or whatever the issue may be that we have no control over but when you give a customer We an eta window there needs to be communication when that eta is not going to happen so we can keep being productive on the customer end I would not Recommend unless this company changes the way it is currently operating. There was nothing professional about this delivery… Run buggy should realize that your company is only as good as the people that are working for you and what I received for service for the 4k dollar fee they was paid was totally unacceptable hopefully RunBuggy reads this and make the appropriate changes. Jamie Menard ( L . Bombardier And Son inc)
Data da experiência: 27 September, 2025