DISAPPOINTING We used PSS Removals for an international move, and while they handled the packing and delivery, the service ended on a very sour note. Upon delivery, they did not unpack our items (contrary to expectations) and instead rushed through, only slicing open the plastic wrapping on larger furniture items like our couches. Unfortunately, in doing so, they left a large cut on one of the couches with a craft knife. The team said nothing about it, made me sign the delivery form, and only once they had left did I notice the damage. There was no apology, no accountability, and certainly no offer to contribute—even a small amount—towards fixing the damage. It felt completely unethical. We did have insurance, but like many, it never covers the full cost—especially for negligence like this. To make matters worse, they couldn’t tell me where key parts like bed screws or hardware were packed, so I had to go through multiple boxes myself just to assemble basics. It was a frustrating, exhausting experience. PSS may seem professional on the surface, but the lack of care, responsibility, and basic integrity in how they handled our belongings and responded to the damage speaks volumes. I wouldn’t recommend them. Alot of back and forths to areange delivery of goods. A lot of extra charges.
Data doświadczenia: 10 March, 2025