Frustrating experience, poor communication
I had a really disappointing experience here. I dropped my phone off around 11:30 AM because my audio wasn’t working. Later, I got a call saying they couldn’t fix it, which is fine, that happens. However, I was told my phone would be ready for pickup by around 4:30–5:00 PM.
When I didn’t receive any update, I tried calling and texting but got no response. I gave them extra time and went to the store at 6:30 PM, only to be told that the person who had my phone was on the way to the store. By 7:00 PM, the phone still wasn’t there, and that’s when they finally admitted the person was actually in Pasadena and would take another 40 minutes.
At that point, they had my phone for almost 9 hours, didn’t fix anything, and were not upfront or communicative about what was really going on. The lack of communication and honesty was extremely frustrating and unprofessional. I wouldn’t recommend this place based on my experience.