Locked out of a paid service for opening tabs. Zero customer support.
I paid for a subscription, only to be blocked from accessing the service. When I contacted support via chat, I was told the block was because I had "too many tabs open" and that I needed to keep it under two active tabs. Limiting a paying customer to two tabs is ridiculous and vastly overpriced for that kind of restriction.
It gets worse. Support told me I had to wait for someone with "proper access" to unblock me. Eight hours went by with no update. Because I am completely blocked, I can't even access the billing portal to cancel my subscription.
Reached out to the CEO, Greg, via chat. I received an automated reply promising an email follow-up. It has now been over 24 hours since that promise, and over 48 hours since I was originally blocked. They have my money, I have no access to the product, and I am locked out of managing my own billing. Unbelievably poor service. Save your money.
Dato for erfaring: 01 October, 2026
Dato for erfaring: 01 October, 2026
Svar fra TanukiTrade | Options & GEX for Tradingview
2026.10.13
We would like to clarify several important facts, as the current wording of this review gives a misleading impression of what actually happened.
First and foremost, ๐๐ฒ ๐ป๐ฒ๐๐ฒ๐ฟ ๐ธ๐ฒ๐ฒ๐ฝ ๐ฎ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟโ๐ ๐บ๐ผ๐ป๐ฒ๐ ๐๐ต๐ถ๐น๐ฒ ๐ฑ๐ฒ๐ป๐๐ถ๐ป๐ด ๐๐ต๐ฒ๐บ ๐ฎ๐ฐ๐ฐ๐ฒ๐๐ ๐๐ผ ๐ฎ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ต๐ฒ๐ ๐ฝ๐ฎ๐ถ๐ฑ ๐ณ๐ผ๐ฟ. ๐ง๐ต๐ฎ๐ ๐ฑ๐ถ๐ฑ ๐ป๐ผ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ฒ๐ป ๐ถ๐ป ๐๐ต๐ถ๐ ๐ฐ๐ฎ๐๐ฒ ๐ฒ๐ถ๐๐ต๐ฒ๐ฟ.
With ๐บ๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ป ๐ฎ,๐ฌ๐ฌ๐ฌ ๐๐ฎ๐๐ถ๐๐ณ๐ถ๐ฒ๐ฑ ๐๐๐ฏ๐๐ฐ๐ฟ๐ถ๐ฏ๐ฒ๐ฟ๐ ๐๐๐ถ๐ป๐ด ๐ผ๐๐ฟ ๐๐๐๐๐ฒ๐บ ๐ฎ๐ฐ๐๐ถ๐๐ฒ๐น๐ ๐ผ๐ป ๐ฎ ๐ฑ๐ฎ๐ถ๐น๐ ๐ฏ๐ฎ๐๐ถ๐ ๐๐ถ๐๐ต๐ผ๐๐ ๐๐ฟ๐ถ๐ด๐ด๐ฒ๐ฟ๐ถ๐ป๐ด ๐ผ๐๐ฟ ๐ฟ๐ฎ๐๐ฒ ๐น๐ถ๐บ๐ถ๐๐, the evidence strongly suggests that this was not a general issue with the platform itself. The usage pattern in question was consistent with behavior that may indicate an attempt to extract data beyond normal personal use, or at the very least raised legitimate concerns about unauthorized usage. Such activity is prohibited under our Terms of Service, specifically Section 19 โ Automated Data Extraction, Scraping, and Unauthorized Data Use, which is publicly available at https://tanukitrade.com/terms-of-service.htm and is accepted by every user when using our service.
The customerโs access was initially temporarily restricted because our system detected a usage pattern that exceeded the limits of personal, manual use under our service policies. These safeguards exist to protect our infrastructure and maintain stable service for all customers.
It is also incorrect to say that the customer received โzero customer support.โ ๐ง๐ต๐ฒ๐ฟ๐ฒ ๐๐ฒ๐ฟ๐ฒ ๐๐ต๐ฟ๐ฒ๐ฒ ๐๐ฒ๐ฝ๐ฎ๐ฟ๐ฎ๐๐ฒ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฟ๐ฒ๐ด๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด ๐๐ต๐ถ๐ ๐ถ๐๐๐๐ฒ. Our team explained the reason for the restriction and also informed the customer that restoring access required assistance from a team member with the appropriate permissions.
Another important part of the timeline, which is omitted from the review, is that Copy Tweet
๐๐ต๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฏ๐๐ฒ๐พ๐๐ฒ๐ป๐๐น๐ ๐ถ๐ป๐ถ๐๐ถ๐ฎ๐๐ฒ๐ฑ ๐ฎ ๐ฐ๐ต๐ฎ๐ฟ๐ด๐ฒ๐ฏ๐ฎ๐ฐ๐ธ ๐ผ๐ป ๐๐ต๐ฒ ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐. Once a payment is reversed through a chargeback, there is no longer an active paid subscription associated with that transaction, and we cannot continue providing access to a paid service without a valid payment: https://ibb.co/pBx75hCw
๐๐ผ๐ฟ ๐๐ต๐ถ๐ ๐ฟ๐ฒ๐ฎ๐๐ผ๐ป, ๐๐ฒ ๐๐ฎ๐ป๐ ๐๐ผ ๐ฏ๐ฒ ๐๐ฒ๐ฟ๐ ๐ฐ๐น๐ฒ๐ฎ๐ฟ ๐ฎ๐ฏ๐ผ๐๐ ๐ผ๐ป๐ฒ ๐๐ฝ๐ฒ๐ฐ๐ถ๐ณ๐ถ๐ฐ ๐๐๐ฎ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ถ๐ป ๐๐ต๐ฒ ๐ฟ๐ฒ๐๐ถ๐ฒ๐: ๐๐ต๐ฒ๐ฟ๐ฒ ๐๐ฎ๐ ๐ป๐ฒ๐๐ฒ๐ฟ ๐ฎ ๐๐ถ๐๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ต๐ฒ๐ฟ๐ฒ ๐๐ฒ ๐ธ๐ฒ๐ฝ๐ ๐๐ต๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟโ๐ ๐บ๐ผ๐ป๐ฒ๐ ๐๐ต๐ถ๐น๐ฒ ๐น๐ผ๐ฐ๐ธ๐ถ๐ป๐ด ๐๐ต๐ฒ๐บ ๐ผ๐๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ.
Our records show that the payment was reversed, and the support communications are also fully documented. We provided the relevant evidence to the review platform as part of the dispute process.
We understand that a temporary access restriction can be frustrating, and we always aim to resolve such situations as quickly as possible. However, our usage policies apply equally to all customers, and once a payment has been reversed through a chargeback, we cannot maintain access to the paid subscription connected to that payment.
We believe it is important that anyone reading this review has the full context and an accurate understanding of the documented facts.
Gregory Szilagyi, CEO
First and foremost, ๐๐ฒ ๐ป๐ฒ๐๐ฒ๐ฟ ๐ธ๐ฒ๐ฒ๐ฝ ๐ฎ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟโ๐ ๐บ๐ผ๐ป๐ฒ๐ ๐๐ต๐ถ๐น๐ฒ ๐ฑ๐ฒ๐ป๐๐ถ๐ป๐ด ๐๐ต๐ฒ๐บ ๐ฎ๐ฐ๐ฐ๐ฒ๐๐ ๐๐ผ ๐ฎ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ต๐ฒ๐ ๐ฝ๐ฎ๐ถ๐ฑ ๐ณ๐ผ๐ฟ. ๐ง๐ต๐ฎ๐ ๐ฑ๐ถ๐ฑ ๐ป๐ผ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ฒ๐ป ๐ถ๐ป ๐๐ต๐ถ๐ ๐ฐ๐ฎ๐๐ฒ ๐ฒ๐ถ๐๐ต๐ฒ๐ฟ.
With ๐บ๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ป ๐ฎ,๐ฌ๐ฌ๐ฌ ๐๐ฎ๐๐ถ๐๐ณ๐ถ๐ฒ๐ฑ ๐๐๐ฏ๐๐ฐ๐ฟ๐ถ๐ฏ๐ฒ๐ฟ๐ ๐๐๐ถ๐ป๐ด ๐ผ๐๐ฟ ๐๐๐๐๐ฒ๐บ ๐ฎ๐ฐ๐๐ถ๐๐ฒ๐น๐ ๐ผ๐ป ๐ฎ ๐ฑ๐ฎ๐ถ๐น๐ ๐ฏ๐ฎ๐๐ถ๐ ๐๐ถ๐๐ต๐ผ๐๐ ๐๐ฟ๐ถ๐ด๐ด๐ฒ๐ฟ๐ถ๐ป๐ด ๐ผ๐๐ฟ ๐ฟ๐ฎ๐๐ฒ ๐น๐ถ๐บ๐ถ๐๐, the evidence strongly suggests that this was not a general issue with the platform itself. The usage pattern in question was consistent with behavior that may indicate an attempt to extract data beyond normal personal use, or at the very least raised legitimate concerns about unauthorized usage. Such activity is prohibited under our Terms of Service, specifically Section 19 โ Automated Data Extraction, Scraping, and Unauthorized Data Use, which is publicly available at https://tanukitrade.com/terms-of-service.htm and is accepted by every user when using our service.
The customerโs access was initially temporarily restricted because our system detected a usage pattern that exceeded the limits of personal, manual use under our service policies. These safeguards exist to protect our infrastructure and maintain stable service for all customers.
It is also incorrect to say that the customer received โzero customer support.โ ๐ง๐ต๐ฒ๐ฟ๐ฒ ๐๐ฒ๐ฟ๐ฒ ๐๐ต๐ฟ๐ฒ๐ฒ ๐๐ฒ๐ฝ๐ฎ๐ฟ๐ฎ๐๐ฒ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฟ๐ฒ๐ด๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด ๐๐ต๐ถ๐ ๐ถ๐๐๐๐ฒ. Our team explained the reason for the restriction and also informed the customer that restoring access required assistance from a team member with the appropriate permissions.
Another important part of the timeline, which is omitted from the review, is that Copy Tweet
๐๐ต๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฏ๐๐ฒ๐พ๐๐ฒ๐ป๐๐น๐ ๐ถ๐ป๐ถ๐๐ถ๐ฎ๐๐ฒ๐ฑ ๐ฎ ๐ฐ๐ต๐ฎ๐ฟ๐ด๐ฒ๐ฏ๐ฎ๐ฐ๐ธ ๐ผ๐ป ๐๐ต๐ฒ ๐ฝ๐ฎ๐๐บ๐ฒ๐ป๐. Once a payment is reversed through a chargeback, there is no longer an active paid subscription associated with that transaction, and we cannot continue providing access to a paid service without a valid payment: https://ibb.co/pBx75hCw
๐๐ผ๐ฟ ๐๐ต๐ถ๐ ๐ฟ๐ฒ๐ฎ๐๐ผ๐ป, ๐๐ฒ ๐๐ฎ๐ป๐ ๐๐ผ ๐ฏ๐ฒ ๐๐ฒ๐ฟ๐ ๐ฐ๐น๐ฒ๐ฎ๐ฟ ๐ฎ๐ฏ๐ผ๐๐ ๐ผ๐ป๐ฒ ๐๐ฝ๐ฒ๐ฐ๐ถ๐ณ๐ถ๐ฐ ๐๐๐ฎ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ถ๐ป ๐๐ต๐ฒ ๐ฟ๐ฒ๐๐ถ๐ฒ๐: ๐๐ต๐ฒ๐ฟ๐ฒ ๐๐ฎ๐ ๐ป๐ฒ๐๐ฒ๐ฟ ๐ฎ ๐๐ถ๐๐๐ฎ๐๐ถ๐ผ๐ป ๐๐ต๐ฒ๐ฟ๐ฒ ๐๐ฒ ๐ธ๐ฒ๐ฝ๐ ๐๐ต๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟโ๐ ๐บ๐ผ๐ป๐ฒ๐ ๐๐ต๐ถ๐น๐ฒ ๐น๐ผ๐ฐ๐ธ๐ถ๐ป๐ด ๐๐ต๐ฒ๐บ ๐ผ๐๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ.
Our records show that the payment was reversed, and the support communications are also fully documented. We provided the relevant evidence to the review platform as part of the dispute process.
We understand that a temporary access restriction can be frustrating, and we always aim to resolve such situations as quickly as possible. However, our usage policies apply equally to all customers, and once a payment has been reversed through a chargeback, we cannot maintain access to the paid subscription connected to that payment.
We believe it is important that anyone reading this review has the full context and an accurate understanding of the documented facts.
Gregory Szilagyi, CEO