Locked out of a paid service for opening tabs. Zero customer support.
I paid for a subscription, only to be blocked from accessing the service. When I contacted support via chat, I was told the block was because I had "too many tabs open" and that I needed to keep it under two active tabs. Limiting a paying customer to two tabs is ridiculous and vastly overpriced for that kind of restriction.
It gets worse. Support told me I had to wait for someone with "proper access" to unblock me. Eight hours went by with no update. Because I am completely blocked, I can't even access the billing portal to cancel my subscription.
Reached out to the CEO, Greg, via chat. I received an automated reply promising an email follow-up. It has now been over 24 hours since that promise, and over 48 hours since I was originally blocked. They have my money, I have no access to the product, and I am locked out of managing my own billing. Unbelievably poor service. Save your money.
Datum zkušenosti: 01 October, 2026
Datum zkušenosti: 01 October, 2026
Odpověď od TanukiTrade | Options & GEX for Tradingview
2026.10.13
We would like to clarify several important facts, as the current wording of this review gives a misleading impression of what actually happened.
First and foremost, 𝘄𝗲 𝗻𝗲𝘃𝗲𝗿 𝗸𝗲𝗲𝗽 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗺𝗼𝗻𝗲𝘆 𝘄𝗵𝗶𝗹𝗲 𝗱𝗲𝗻𝘆𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗵𝗲𝘆 𝗽𝗮𝗶𝗱 𝗳𝗼𝗿. 𝗧𝗵𝗮𝘁 𝗱𝗶𝗱 𝗻𝗼𝘁 𝗵𝗮𝗽𝗽𝗲𝗻 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗰𝗮𝘀𝗲 𝗲𝗶𝘁𝗵𝗲𝗿.
With 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝟮,𝟬𝟬𝟬 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲𝗿𝘀 𝘂𝘀𝗶𝗻𝗴 𝗼𝘂𝗿 𝘀𝘆𝘀𝘁𝗲𝗺 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗼𝗻 𝗮 𝗱𝗮𝗶𝗹𝘆 𝗯𝗮𝘀𝗶𝘀 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝗶𝗻𝗴 𝗼𝘂𝗿 𝗿𝗮𝘁𝗲 𝗹𝗶𝗺𝗶𝘁𝘀, the evidence strongly suggests that this was not a general issue with the platform itself. The usage pattern in question was consistent with behavior that may indicate an attempt to extract data beyond normal personal use, or at the very least raised legitimate concerns about unauthorized usage. Such activity is prohibited under our Terms of Service, specifically Section 19 – Automated Data Extraction, Scraping, and Unauthorized Data Use, which is publicly available at https://tanukitrade.com/terms-of-service.htm and is accepted by every user when using our service.
The customer’s access was initially temporarily restricted because our system detected a usage pattern that exceeded the limits of personal, manual use under our service policies. These safeguards exist to protect our infrastructure and maintain stable service for all customers.
It is also incorrect to say that the customer received “zero customer support.” 𝗧𝗵𝗲𝗿𝗲 𝘄𝗲𝗿𝗲 𝘁𝗵𝗿𝗲𝗲 𝘀𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗴𝗮𝗿𝗱𝗶𝗻𝗴 𝘁𝗵𝗶𝘀 𝗶𝘀𝘀𝘂𝗲. Our team explained the reason for the restriction and also informed the customer that restoring access required assistance from a team member with the appropriate permissions.
Another important part of the timeline, which is omitted from the review, is that Copy Tweet
𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗯𝘀𝗲𝗾𝘂𝗲𝗻𝘁𝗹𝘆 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗲𝗱 𝗮 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 𝗼𝗻 𝘁𝗵𝗲 𝗽𝗮𝘆𝗺𝗲𝗻𝘁. Once a payment is reversed through a chargeback, there is no longer an active paid subscription associated with that transaction, and we cannot continue providing access to a paid service without a valid payment: https://ibb.co/pBx75hCw
𝗙𝗼𝗿 𝘁𝗵𝗶𝘀 𝗿𝗲𝗮𝘀𝗼𝗻, 𝘄𝗲 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗯𝗲 𝘃𝗲𝗿𝘆 𝗰𝗹𝗲𝗮𝗿 𝗮𝗯𝗼𝘂𝘁 𝗼𝗻𝗲 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝘀𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗿𝗲𝘃𝗶𝗲𝘄: 𝘁𝗵𝗲𝗿𝗲 𝘄𝗮𝘀 𝗻𝗲𝘃𝗲𝗿 𝗮 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝘄𝗵𝗲𝗿𝗲 𝘄𝗲 𝗸𝗲𝗽𝘁 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗺𝗼𝗻𝗲𝘆 𝘄𝗵𝗶𝗹𝗲 𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗼𝘂𝘁 𝗼𝗳 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Our records show that the payment was reversed, and the support communications are also fully documented. We provided the relevant evidence to the review platform as part of the dispute process.
We understand that a temporary access restriction can be frustrating, and we always aim to resolve such situations as quickly as possible. However, our usage policies apply equally to all customers, and once a payment has been reversed through a chargeback, we cannot maintain access to the paid subscription connected to that payment.
We believe it is important that anyone reading this review has the full context and an accurate understanding of the documented facts.
Gregory Szilagyi, CEO
First and foremost, 𝘄𝗲 𝗻𝗲𝘃𝗲𝗿 𝗸𝗲𝗲𝗽 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗺𝗼𝗻𝗲𝘆 𝘄𝗵𝗶𝗹𝗲 𝗱𝗲𝗻𝘆𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗵𝗲𝘆 𝗽𝗮𝗶𝗱 𝗳𝗼𝗿. 𝗧𝗵𝗮𝘁 𝗱𝗶𝗱 𝗻𝗼𝘁 𝗵𝗮𝗽𝗽𝗲𝗻 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗰𝗮𝘀𝗲 𝗲𝗶𝘁𝗵𝗲𝗿.
With 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝟮,𝟬𝟬𝟬 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲𝗿𝘀 𝘂𝘀𝗶𝗻𝗴 𝗼𝘂𝗿 𝘀𝘆𝘀𝘁𝗲𝗺 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗼𝗻 𝗮 𝗱𝗮𝗶𝗹𝘆 𝗯𝗮𝘀𝗶𝘀 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝗶𝗻𝗴 𝗼𝘂𝗿 𝗿𝗮𝘁𝗲 𝗹𝗶𝗺𝗶𝘁𝘀, the evidence strongly suggests that this was not a general issue with the platform itself. The usage pattern in question was consistent with behavior that may indicate an attempt to extract data beyond normal personal use, or at the very least raised legitimate concerns about unauthorized usage. Such activity is prohibited under our Terms of Service, specifically Section 19 – Automated Data Extraction, Scraping, and Unauthorized Data Use, which is publicly available at https://tanukitrade.com/terms-of-service.htm and is accepted by every user when using our service.
The customer’s access was initially temporarily restricted because our system detected a usage pattern that exceeded the limits of personal, manual use under our service policies. These safeguards exist to protect our infrastructure and maintain stable service for all customers.
It is also incorrect to say that the customer received “zero customer support.” 𝗧𝗵𝗲𝗿𝗲 𝘄𝗲𝗿𝗲 𝘁𝗵𝗿𝗲𝗲 𝘀𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗴𝗮𝗿𝗱𝗶𝗻𝗴 𝘁𝗵𝗶𝘀 𝗶𝘀𝘀𝘂𝗲. Our team explained the reason for the restriction and also informed the customer that restoring access required assistance from a team member with the appropriate permissions.
Another important part of the timeline, which is omitted from the review, is that Copy Tweet
𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗯𝘀𝗲𝗾𝘂𝗲𝗻𝘁𝗹𝘆 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗲𝗱 𝗮 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 𝗼𝗻 𝘁𝗵𝗲 𝗽𝗮𝘆𝗺𝗲𝗻𝘁. Once a payment is reversed through a chargeback, there is no longer an active paid subscription associated with that transaction, and we cannot continue providing access to a paid service without a valid payment: https://ibb.co/pBx75hCw
𝗙𝗼𝗿 𝘁𝗵𝗶𝘀 𝗿𝗲𝗮𝘀𝗼𝗻, 𝘄𝗲 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗯𝗲 𝘃𝗲𝗿𝘆 𝗰𝗹𝗲𝗮𝗿 𝗮𝗯𝗼𝘂𝘁 𝗼𝗻𝗲 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝘀𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗿𝗲𝘃𝗶𝗲𝘄: 𝘁𝗵𝗲𝗿𝗲 𝘄𝗮𝘀 𝗻𝗲𝘃𝗲𝗿 𝗮 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝘄𝗵𝗲𝗿𝗲 𝘄𝗲 𝗸𝗲𝗽𝘁 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗺𝗼𝗻𝗲𝘆 𝘄𝗵𝗶𝗹𝗲 𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗼𝘂𝘁 𝗼𝗳 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Our records show that the payment was reversed, and the support communications are also fully documented. We provided the relevant evidence to the review platform as part of the dispute process.
We understand that a temporary access restriction can be frustrating, and we always aim to resolve such situations as quickly as possible. However, our usage policies apply equally to all customers, and once a payment has been reversed through a chargeback, we cannot maintain access to the paid subscription connected to that payment.
We believe it is important that anyone reading this review has the full context and an accurate understanding of the documented facts.
Gregory Szilagyi, CEO