Getting Orders fixed is a nightmare I’ve loved this brand for years. Been buying from here since 2022. Never had any issues, however; as they become more saturated in social media I’ve noticed a decline in quality and customer service. I waited months for my custom name plate that was upside down. I would think with the amount of time it took to arrive that someone would’ve been able to clearly tell that it’s not right. It’s been a nightmare to get it remedied, I don’t even care for the necklace anymore but I’m going to at least get my exchange since I paid and waited for a while for this piece.

Date of experience: 25 October, 2025