bad handling
my problem was I that I was communicating with different people each time, no one person being responsible for my specific needs and vital information fell between the lines so my handling was delayed and misdirected. you can say its my fault but a proffessional agancy like this shoould know better. I got a refund before I even asked for one, which was almost insulting. basically this flipping from one person to another is a bad bad way of handling a case.
I hope they learned from this. as really my request was super simple.
Date of experience: 10 November, 2025
Date of experience: 10 November, 2025
Reply from Germany Service
2025.11.13
Thank you for your feedback! Of course, we want to achieve the best possible outcome for our customers, but complications can still arise in individual cases that could negatively affect the result. We sincerely regret that misunderstandings have arisen in our communication that could obviously have been avoided. However, it is absolutely impossible to get the authorities involved to speed up the process as you requested. This is definitely not realistic, which is why we refunded your payment immediately to avoid further complications.
We wish you all the best and hope that everything will go better next time.
We wish you all the best and hope that everything will go better next time.