Spiteful when cancelling I actually thought this gym was ok. It was decent and didn't get too busy and the atmosphere was good. However I unfortunately have had a bad experience with the administration of the place which I can see is similar to a lot of other reviews. I joined on a rolling contract because I like to be able to cancel when I feel like it and not be tied down. After a few months I decided I wanted a gym with more flexible hours and asked to cancel. I didn't mind paying an extra month but they insisted on me paying an extra 1 month and 30 days because I had gone over an extra day to cancel which I couldn't do on the correct day because of a website bug. I know other people who they just happily waived it off for them as a nice gesture, but for some reason they insisted on me paying 2 whole more months still. Following a back and forth with what appears to be their legal member of staff they said it was ok to not pay the 2 months because of the website bug they had. Following from this they sent an email saying that my membership had been cancelled immediately with date given and access was lost. A few months go past and I am now being sent invoices still for the extra month despite having an email saying that it was cancelled immediately and access revoked. I would have been fine just paying the following month however they made a great deal out of all of this despite me being a perfectly polite customer, they have been extremely petty and pedantic with their wording. it seems as though others have had similar experiences so I would personally just try and find another low cost gym that will not try and wrangle you when you decide to cancel.

Date of experience: 01 October, 2024