Never coming back - Be wary of the misleading information, unclear policies, pushy employees, and no
My encounter with HIMS was characterized by confusion and disappointment, and I would caution anyone considering their products or services to be wary of the misleading information, unclear policies, pushy employees, and non-customer friendly approach.
First and foremost, I initiated the chat support with the expectation of a 90-day money-back guarantee, as clearly stated on their website. However, I was informed by the support agent that this guarantee did not exist, leaving me perplexed and frustrated.
Furthermore, my initial interaction with HIMS had been quite off-putting. I felt pressured during a call with one of their physicians, and their responses to my questions seemed unhelpful and pushy. This negative experience lingered and soured my perception of the company.
To add to the confusion, HIMS operates both in the UK and the US, and their websites are strikingly similar. This lack of clarity can lead to misunderstanding, especially when their trademark and copyright are identical. The differentiation is not apparent when navigating their websites.
Despite providing evidence from various sources that indicated a money-back guarantee, the support person insisted that it did not apply to my order because it was placed in the US, not the UK. This inconsistency and lack of transparency in their policies left me feeling frustrated and misled.
In the end, I did receive a partial refund of $50 as a one-time courtesy, but it hardly rectified the overall negative experience. HIMS' confusing policies, lack of transparency, and pushy sales tactics have left me with no desire to return to their services in the future, even when I may need hair loss products.